Focus: Patient Satisfaction/Experience

Healthcare facility using indoor GPS system

Overlook Medical Center offering a mobile app to help with wayfinding


The Overlook Medical Center in Summit, N.J., is using a downloadable indoor mobile GPS system app to help with wayfinding, according to an article on the Hospitals & Health Networks website.

The app includes a parking planner that sends users to the best spot based on their appointment location at the hospital, and returns them to that same parking structure. 

The hospital is refining this feature further so that by 2017 the app will return each user to the exact location of his or her car, the article said.

According to a Overlook spokesperson, about 6 percent of people who downloaded the app are using it daily — about 2.5 times a day.

Read the article.

 

 



December 13, 2016


Topic Area: Information Technology


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