ROUND ROCK, TX – ThermaSol®, the inventors and global leader in the manufacturing of steam bath equipment has announced additional means of technical help and instruction to both homeowners and installers. They have introduced the ThermaSol Solution Center, an online destination that provides help in a number of formats 24/7. The Customer Service page on ThermaSol’s website now has an easily identifiable banner that brings people right to the Solution Center on the site. They can also go directly to www.thermasol.com/solution.

For ThermaSol homeowners the ThermaSol Solution Center is a treasure trove of virtual how-to’s and tutorials; from setting up the clock or making sure their system is set up and ready to go, to more detailed instruction on setting up preset user settings for steam only installation. Homeowners can quickly learn how to stream music via Bluetooth and they can easily learn how to change the temperature scale from Fahrenheit to Celsius.

For installers, the ThermaSol Solution Center offers detailed instructions on the right tools needed for installation, how to properly size the generator, troubleshooting for any of the controllers (including their new MicroTouch), diagrams outlining parts and electric set-ups. They too can learn how to set up the system for the homeowner which is especially useful if they want the steam system to be set up and “ready” for its first in-home use.

The Solution Center quickly and easily lets you identify yourself as either the homeowner or the installer and from there you are brought to the user-friendly pages which allow everyone to click on exactly what they need WHEN they want it and that is the beauty of the 24/7 visual and online system.

“We know that time is a limited resource for everyone, and we wanted to provide our customers with the best possible customer service, no matter what time of day or time zone. We continue to offer phone support of course, but with the ThermaSol Solution Center, homeowners and installers can very easily be helped when it’s convenient for them,” said Martin Siwy, vice president, sales + marketing for ThermaSol. This new visual approach helps our Technical Advisors to be much more efficient. It cuts down on both time and room for error when someone has to explain why they are calling, and that was especially important for us.”

ThermaSol prides itself on working with skilled and knowledgeable professionals who will work on the installation of ThermaSol products and they also pride themselves on providing the ultimate steam shower experience. Now they can say that they also offer the ultimate in customer service.

About ThermaSol®

 In 1958, ThermaSol® created the first steam shower unit for the home and the company has been designing and building the finest and most technologically-savvy steam shower and sauna equipment ever since. As a true ‘Made in America’ company, ThermaSol is considered the dependable choice for the contract hospitality industry, world-class spas and the residential market, offering one of the only 100% digital, fully networked steam systems in the world. With more than 10 patents, including FastStart™ and SmartSteam™ technologies, and the first retractable steamhead, R+D is tied to well-being and the user experience constantly drives its success to be best in class. ThermaSol is also one of the only steam shower manufacturers to include Bluetooth® technology in its packages as well as mobile applications for controlling the complete in-shower experience. Additionally, controls and steam heads are available to match the style and design of the most popular plumbing fixtures available. ThermaSol manufactures high-performing residential and commercial steam equipment, light and music systems for the bath, and a collection of Fog-Free mirrors. As an ecologically conscious company, ThermaSol continues to design components such as their SmartSteam™ technology, which offers efficiencies in power consumption and the company’s equipment requires low water usage for average enjoyable steam sessions. 2014 not only marks their 56th year of manufacturing premium steam shower products but the introduction of the industry’s most innovative steam controller – MicroTouch, which uses ThermaSol’s Precise Infrared Temperature Sensing (patent pending) and capacitive touch technology to provide users with the best controller available.