In 2017, Smart Facility Software released ES Service Optimizer, a companion app for their widely used ES Optimizer tool. For years, hospital Environmental Services (ES) managers have been using ES Optimizer to analyze staffing needs, build and manage daily work assignments, run QA inspections and more. But, now as more ES departments adopt mobile devices, ES Service Optimizer has been released to connect the entire team, including ES techs, to this task management system via cloud-based, mobile technology.

There are 5 key ways in which ES Service Optimizer innovates how ES departments work:

1-No more paper work assignments - instead of printing out work assignments, an ES tech’s daily assignments are communicated via their mobile device. The technician can log work complete through the mobile device.

2-Real-Time Task Management allows a supervisor to schedule and assign tasks. The supervisor knows right away when the task is complete with alert from the employee. As work is logged complete, the directors or supervisors can see the projects’ status updated in real-time dashboards.

3-The mobile communications platform is a hub for all team communications. The single platform unites the team by connecting the team. Any communication, whether it comes from the mobile app or desktop app are in recorded in one platform.

4-On-the-Fly Project Work. As issues pop-up throughout the day, they need immediate attention. Now, the ES Manager doesn’t have to be at his or her desk to create a task or page a tech and wait for a response. The ES Manager can see the need, and assign the task instantly via a mobile device. The tech gets the audio and visual alert on their mobile device.

5-Customer service requests can be communicated by QR code scans. Visitors, patients, and staff can request service via QR scan signage posted in high traffic public areas using a smart device. The ES Manager receives the service request on his or her mobile device and can immediately assign a Tech, who gets an alert.

Many other advantages result from digitalizing all communications in one platform. As work logged on mobile devices goes directly into the database, no additional data entry or sifting through paper logs are required for regular reporting. In addition to eliminating the need for paper assignments, ES Service Optimizer also alleviates the need for pagers and phone tag.

Smart Facility Software has been working with ES Departments to optimize staffing, work assignments and procedures through consulting and software tools working since 1986. ES Service Optimizer is yet another tool that innovate ES Departments and how the workforce is mobilized. For more information, visit esoptimizer.com.