On an inpatient unit in a hospital, cluttered equipment gives the impression of chaos, confusion and lack of cleanliness, according to an article posted on LinkedIn by Iahn Gonsenhauser, chief quality and patient safety officer at The Ohio State University Wexner Medical Center.
The combination of feelings results in a sense of vulnerability. Equipment not in use should be kept “off stage,” Gonsenhauser wrote.
In a small space, a conversation between a medical assistant and a physician about an upcoming vacation, audible to someone sitting and waiting in an exam room, leaves the impression of lack of priority or lack of professionalism.
Non-work-related interactions or activities should also be kept off stage so as not to impact customer perceptions adversely.
Elevating EVS Professionals: The Case for Certified Hygiene Specialists
Global Handwashing Day and the Importance of Well-Maintained Restrooms
Duke Health and CaroMont Health Partner to Develop Two New Hospitals
Designing for the Psychology of Waiting
UT Health Sciences Breaks Ground on College of Medicine Interdisciplinary Building