Changing the patient experience into a customer experience creates a shift that introduces new variables for a healthcare facility, according to an article on the Medical Construction & Design website.
The transformational customer experience has long been the recipe for success for most other industries. When a healthcare organization focuses on those goals it is a win-win strategy.
A customer-centric approach to care is also incentivized today's speed of communication, which enable consumer comparisons.
To achieve the transformational customer experience, healthcare organizations need to consider access, quality and safety and the patient's care experience.
State of the Facilities Management Industry in 2025
City of Hope to Open New Cancer Specialty Hospital in California
Montefiore Einstein Opening New Inpatient Center for Youth in the Bronx
Skill Stacking: How Micro-Credentials Are Reshaping Trades
Prima Medicine Opens New Location in Tysons, Virginia