Creating better ES customer interactions

Environmental services professionals should be aware of their affects to ensure that they make positive impressions


Environmental services (ES) departments can get caught up in their daily tasks and forget about the importance of interacting with patients, visitors and staff, according to an article on the Health Facilities Management website.

ES professionals should be aware of their affect to ensure that they make positive impressions.

Body language and facial expressions can create positive or negative impressions. 

Tone of voice is also key to keeping conversations positive and welcoming.

Read the article.

 

 



January 6, 2016


Topic Area: Environmental Services


Recent Posts

AI Adoption on the Rise Among Leaders

AI usage increased in all markets in the fourth quarter of 2025.


TriasMD Officially Opens DISC Surgery Center at Tarzana

At 10,930 square feet, DISC Surgery Center at Tarzana includes three high-technology operating rooms and 11 patient care bays.


Goshen Health Announces Partnership with Parkview Health

Through this partnership, Goshen anticipates becoming Parkview's largest hospital outside of Fort Wayne and will serve as a regional hub for care, access and growth.


Severe Winter Weather: What Healthcare Facilities Must Prioritize

Prioritizing critical systems and strategies is key to protecting patients, staff and operations during severe winter weather.


Recovery Centers of America Opens New Facility in Florida

Spanning 19 acres, the campus will include seven buildings, a pond, an outdoor recreation area with a pool, a full basketball court and a rock-climbing wall.


 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.