While cleanliness of the environment is often the first thing a patient notices, courtesy also impacts the patient experience, according to an article on the Health Facilities Management website.
Ensure that EVS staff can contribute to a positive patient experience is the focus of many hospital improvement projects.
One way to positively impact patient experience is for all caregivers, including EVS professionals, to help lessen patient fears.
To allay patient fears, a combination of cleanliness, listening, respect and courtesy can go a long way.
Avoiding Mistakes in Healthcare Site Selection
Can Rural Hospitals Be Saved?
Ascension Saint Thomas Breaks Ground on Hospital and Health Campus in Tennessee
The Hidden Risks of QAC Disinfectants in Healthcare Facilities
Sprinkler Compliance: Navigating Code Mandates, Renovation Triggers and Patient Safety