While cleanliness of the environment is often the first thing a patient notices, courtesy also impacts the patient experience, according to an article on the Health Facilities Management website.
Ensure that EVS staff can contribute to a positive patient experience is the focus of many hospital improvement projects.
One way to positively impact patient experience is for all caregivers, including EVS professionals, to help lessen patient fears.
To allay patient fears, a combination of cleanliness, listening, respect and courtesy can go a long way.
How Efficiency Checklists Help Hospitals Save Energy, Water and Money
Designing with Heart: Seen Health Center Blends Cultural Warmth and Clinical Care
Rutgers Health and University Hospital Breaks Ground on Campus Expansion
What to Consider When Modernizing Healthcare Facilities
Corewell Health Beaumont Troy Hospital to Build New Tower