While cleanliness of the environment is often the first thing a patient notices, courtesy also impacts the patient experience, according to an article on the Health Facilities Management website.
Ensure that EVS staff can contribute to a positive patient experience is the focus of many hospital improvement projects.
One way to positively impact patient experience is for all caregivers, including EVS professionals, to help lessen patient fears.
To allay patient fears, a combination of cleanliness, listening, respect and courtesy can go a long way.
Preparing Healthcare Facilities for Wildfire Air Quality Events
UW Health Set to Open Expansion at East Madison Hospital
Central Ohio Primary Care Physicians Falls Victim to Cyberattack
The Role of Biophilic Design in Healthcare Facilities
TriStar Centennial Medical Center Invests $90M in Women, Children's Hospital Expansions