By By Dan Hounsell

Healthcare systems have embraced technology in recent years, most notably implementing and expanding telehealth technology to continue providing services to patients during the COVID-19 pandemic. But implementing technology does not guarantee greater efficiency and savings. Facilities managers can help their organizations achieve these goals by implementing the technology in ways that enhance existing processes and operations.

Like many hospital networks, Yale New Haven Health System had a facilities management efficiency problem. So over the past several years, it worked to better manage its built environment by thoroughly streamlining systemwide processes, enhancing its software ecosystem and standardizing data, according to Health Facilities Management.

The efforts resulted in a dramatic digital transformation of  the system’s facilities and delivery networks. By clarifying and aligning processes across departments, implementing an integrated suite of software, digitizing workflows to better track projects and organizing all information around recognized data standards, the system has significantly improved efficiencies, increased staff satisfaction and upgraded data reliability.