The American Society for Healthcare Engineering has produced a new guide titled “Improving the Patient Experience through the Health Care Physical Environment.”
The information was gathered to educate hospital leaders on ways — beyond quietness and cleanliness — to improve HCAHPS scores across a a healthcare facility.
The guide takes a holistic approach to improving the patient experience in the physical environment.
It includes case studies; a hospital leader checklist; a template for using the people, process and place model; a detailed table outlining eight domains of care measured by the HCAHPS survey and their relationships to the physical environment; along with additional resources.
Healthcare and Resilience: A Pledge for Change
Texas Health Resources Announces New Hospital for North McKinney
Cedar Point Health Falls Victim to Data Breach
Fire Protection in Healthcare: Why Active and Passive Systems Must Work as One
Cleveland Clinic Hits Key Milestones for Palm Beach County Expansion