The American Society for Healthcare Engineering has produced a new guide titled “Improving the Patient Experience through the Health Care Physical Environment.”
The information was gathered to educate hospital leaders on ways — beyond quietness and cleanliness — to improve HCAHPS scores across a a healthcare facility.
The guide takes a holistic approach to improving the patient experience in the physical environment.
It includes case studies; a hospital leader checklist; a template for using the people, process and place model; a detailed table outlining eight domains of care measured by the HCAHPS survey and their relationships to the physical environment; along with additional resources.
5 Reasons Engineering is the Edge in Healthcare Master Planning
Building an AI-Ready Healthcare Facility 
Family Medical Associates of Raleigh Reports April 2026 Data Breach
Every Detail Matters: A Patient's Story of Healing, Hope and Healthcare Facilities
Geisinger Wyoming Valley Medical Center Tops Off New 11-Story Tower