Because of changes in the healthcare industry, some organizations have created positions to help the C-suite navigate, according to an article on the Fierce Healthcare website.
The new age of healthcare is adding a chief reputation officer, chief quality officer, chief empathy officer and a chief patient experience officer to the C-Suite.
Many healthcare organizations aren't used to viewing hospital operations through the eyes of the consumer - that's why the chief patient experience officer is needed.
Hospitals with chief patient experience officers may give every department a "point person" for their patient experience goals.
Designing for Distraction: Benefits for Children, Families
Staffing and Consolidation Reshape Outpatient Facility Strategies
Adams Health Network Falls Victim to Phishing Attack
Ventilation and Filtering for Infection Control 
ChristianaCare Opens Aston Campus Neighborhood Hospital