Because of changes in the healthcare industry, some organizations have created positions to help the C-suite navigate, according to an article on the Fierce Healthcare website.
The new age of healthcare is adding a chief reputation officer, chief quality officer, chief empathy officer and a chief patient experience officer to the C-Suite.
Many healthcare organizations aren't used to viewing hospital operations through the eyes of the consumer - that's why the chief patient experience officer is needed.
Hospitals with chief patient experience officers may give every department a "point person" for their patient experience goals.
The Role of Positive Distraction in Pediatric Design
Healthcare Waste is Fueling America's Debt
Prairie Lakes Healthcare System to Rebrand Following Sanford Health Merger
How Digital Technologies Are Reshaping Performance in Healthcare Facilities
The Role of Plumbing in Healthcare-Associated Infections