Because of changes in the healthcare industry, some organizations have created positions to help the C-suite navigate, according to an article on the Fierce Healthcare website.
The new age of healthcare is adding a chief reputation officer, chief quality officer, chief empathy officer and a chief patient experience officer to the C-Suite.
Many healthcare organizations aren't used to viewing hospital operations through the eyes of the consumer - that's why the chief patient experience officer is needed.
Hospitals with chief patient experience officers may give every department a "point person" for their patient experience goals.
Achieving Better Treatment Spaces Through Co-Design
Prisma Health to Acquire 36 Urgent Care Sites in South Carolina from Novant Health
Modoc Medical Center Discloses Data Breach
Creating Healthcare Campus Master Plans That Allow Movement and Respite
Aspirus Health Celebrates Opening of Chippewa Falls Hospital and Clinic