Healthcare facilities are borrowing fundamentals from the hospitality industry to improve patient experience, according to an article on the Forbes website.
The new emphasis is happening in part it’s because people are covered with higher and higher deductible health plans, paying more of the bills themselves, the article said.
However, in a recently released Medicare survey, 60 percent of responding hospitals received three or fewer out of five stars in patient satisfaction rankings.
To truly be patient-centered, hospitals need to focus on customer service and delivering safe, high quality care at the same time. That does not require a degree in hospitality or a concierge desk, the article said.
Technology Trends for Healthcare Real Estate in 2025
Advocate Healthcare Invests $1 Billion Into Chicago's South Side
Children's Medical Center Plano Opens New Patient Tower
Layered Security on the Rise in Facilities
OhioHealth Plans New Comprehensive Outpatient Cancer Center