The environmental services department underpins the quality of a patient’s overall experience, according to an article on the Health Facilities Management website.
The HCAHPS survey questions applicable to environmental services include:
• During this hospital stay, how often were your room and bathroom kept clean?
• During this hospital stay, how often was the area around your room quiet at night?
To make a difference in scores, facility professionals should review relevant feedback to see where improvement is needed.
17 Million Patient Records Stolen in PIH Health Ransomware Attack
Holidays are Prime Times for Healthcare Cyberattacks
Hartford Healthcare Forms Partnership to Open Health Equity Clinic
UCHealth Reveals Plans for Memorial Hospital North Expansion
What Are 'Hospi-tels'?