A hospital consultant said standardization actually leads to better outcomes. In fact, improved outcomes at Seattles's Virginia Mason Medical Center show that lean works just as well in healthcare as it does in manufacturing, according to an article on the Star Phoenix website.
While some fear the lean emphasis on "standard work" stifles innovation, Paul Plsek, a consultant with Virginia Mason, quoted a surgeon saying standardization actually leads to better outcomes.
The key is for a hospital's standard work flow to always be improved with further innovations, and nothing ever becomes "the way we've always done it," Plsek said
To the criticism that lean ignores the human element of care, he said lean actually defines value from the customer's — or in this case the patient's — perspective.
Grounding Healthcare Spaces in Hospitality Principles
UC Davis Health Selects Rudolph and Sletten for Central Utility Plant Expansion
Cape Cod Healthcare Opens Upper 2 Floors of Edwin Barbey Patient Care Pavilion
Building Sustainable Healthcare for an Aging Population
Froedtert ThedaCare Announces Opening of ThedaCare Medical Center-Oshkosh