Niagara Falls Memorial Medical Center is joining forces with Niagara University to deliver a new food service experience for hospital visitors, staff, students and volunteers, according to an article on the Niagra-Wheatfield Tribune website.

The university's College of Hospitality and Tourism is working with Memorial to create a modern café bistro that will replace the hospital's outdated cafeteria.

The bistro will be designed to improve workflow and enhance the customer experience while serving a variety of new menu choices in a comfortable, modern setting, according to the article.

The university and medical center also announced they will be collaborating to improve the patient experience.

"The university will develop an incentive program for hospital staff to help them understand the importance of favorable Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, which can impact government payments, and work with Memorial to promote a better understanding of overall patient satisfaction with regular progress updates," said Gary Praetzel, dean of Niagara's College of Hospitality and Tourism Management. 

"We will then train hospital personnel in current customer service best practices designed to help improve Memorial's HCAHPS scores."

Read the article.