Dr. Charlie Mayo (left) and Dr. Will Mayo. Such historical photographs are used in hospital design to communicate the mission and history of Mayo.
Courtesy of Mayo Clinic

Hospital shares mission through patient experience design

Sharon Erdman, director of Patient Experience Design at Mayo Clinic in Rochester, Minn., shares the design methods she uses to communicate Mayo's mission and history to patients and visitors alike.

By Healthcare Facilities Today


In a guest column for Healthcare Technology Online, Sharon Erdman, director of Patient Experience Design at Mayo Clinic in Rochester, Minn., shares the design methods she uses to communicate Mayo’s mission and history to patients and visitors alike. 

Erdman suggests that this concept of using the physical space to express organizational culture is like creating museum exhibits and is easily transferable to other organizations. In her column she lays out a guide for other organizations to follow when designing their own exhibits, including how to choose locations and items for display. 


Erdman will be presenting more information about her work at Mayo with the case study “Patient Experience & Design at Mayo Clinic” Feb. 27 at Digital Signage Expo 2013 in Las Vegas. 



January 23, 2013


Topic Area: Interior Design


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