Focus: Patient Satisfaction/Experience

Hospitals look to hotels for patient satisfaction tactics

Medical researchers say some amenities can improve health outcomes by reducing stress and anxiety


Hospitals have many incentives to adopt hotel-inspired features, services and staff training, according to an article on the The New York Times website.

Medical researchers say some amenities can improve health outcomes by reducing stress and anxiety.

However, the trend is being driven by the need to attract patients with private insurance who have a choice in where they receive care.

“It’s a way for hospitals to compete with each other,” Zig Wu, a senior program manager at Stanford Health Care, said in the article. 

Read the article.

 

 



December 18, 2017


Topic Area: Maintenance and Operations


Recent Posts

Regulations Take the Lead in Healthcare Restroom Design

Infection-control guidance and water management standards drive earlier planning, smarter fixtures and more resilient restroom environments.


AHN Allegheny Valley Hospital Opens Expanded Inpatient Rehabilitation Unit

Construction began in July 2025 and included 12 new inpatient rehabilitation beds, bringing the unit’s total to 29.


HSHS and Lifepoint Rehabilitation Partner on New Inpatient Rehab Hospital in Green Bay

The 40-bed hospital will be named the Hospital Sisters Health System | Rehabilitation Hospital.


Turning Facility Data Into ROI: Where Healthcare Leaders Should Start

Better data, smarter tools and small facility upgrades can drive measurable returns, guide ambulatory strategy and improve patient experience.


Sutter Health Breaks Ground on Advanced Cancer Center and Care Complex

The new center, located on Sutter’s Memorial Medical Center campus, will feature four stories and 165,000 square feet of modernized, patient-centered space.


 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.