Hospitals are seeing need to improve their physical environment and are creating spaces that enhance staff experience, according to an article on the Becker's Hospital Review website.
For instance, the new five-story, 342-000-square-foot University of Minnesota Health Clinics and Surgery Center, embodies concepts borrowed from other consumer industries, including retail and air travel.
Inspired by the customer service of Apple stores, the Clinics and Surgery Center does not have formal check-in or check-out areas. A staff member greets patients with a mobile device to check-in, fill out health forms or schedule future visits.
The clinic includes a multi-story staff lounge featuring an atrium, delivery from the cafeteria, a beverage counter and large exterior windows with access to natural daylight.
Every Detail Matters: A Patient's Story of Healing, Hope and Healthcare Facilities
Enhancing Safety at Hennepin Healthcare with a Screening System
The Landes Group Completes Acquisition of Encore Medical Center
What Managers Miss in Small and Mid-Sized Cooling Units
Preparing Healthcare Facilities for Cockroach Risks