Understanding the connection between the physical appearance of a facility and patient satisfaction can have a lasting impact on both a hospital's performance and its ability to provide exceptional community health, according to an article on the FacilitiesNet website.
Top-tier hospitals understand that first impressions set the stage for outstanding Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, but the real challenge is to carry those patient-experience victories throughout the rest of the stay, according to the article from the April issue of Building Operating Management magazine.
"A dirty bathroom, scarred and chipped furnishings, and dirty ceiling tiles not only send the message that the hospital cares merely about the front door, but also present infection control risks," the article said.
Read the article.
What 'Light' Daily Cleaning of Patient Rooms Misses
Sprinkler Compliance: Navigating Code Mandates, Renovation Triggers and Patient Safety
MUSC Board of Trustees Approves $1.1B South Carolina Cancer Hospital
Study Outlines Hand Hygiene Guidelines for EVS Staff
McCarthy Completes $65M Sharp Rees-Stealy Kearny Mesa MOB Modernization