Understanding the connection between the physical appearance of a facility and patient satisfaction can have a lasting impact on both a hospital's performance and its ability to provide exceptional community health, according to an article on the FacilitiesNet website.
Top-tier hospitals understand that first impressions set the stage for outstanding Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, but the real challenge is to carry those patient-experience victories throughout the rest of the stay, according to the article from the April issue of Building Operating Management magazine.
"A dirty bathroom, scarred and chipped furnishings, and dirty ceiling tiles not only send the message that the hospital cares merely about the front door, but also present infection control risks," the article said.
Read the article.
Ambulatory Care Facilities Reshape FM Strategies
Intermountain Foundation Receives $150M Gift for Children's Hospital in Nevada
Texas HHSC Reaches Construction Milestone for Wichita Falls State Hospital
Preparing Healthcare Facilities for Wildfire Air Quality Events
UW Health Set to Open Expansion at East Madison Hospital