In her blog on the Healthcare Design magazine website, Sara Marberry referred to a survey released by the Beryl Institute earlier this year that reported that 84 percent of healthcare organizations rank the patient experience in their top three priorities.
Yet, Marberry wrote, 58 percent claim they haven’t made investments specifically related to improving the patient experience.
Investing in creating a more caring, healing culture is a strategy more healthcare organizations could pursue to improve the patient experience. And that strategy should include improving the design of the physical environment, the blog said. Interactions that patients and staff members have with the environment help support a caring, healing culture.
Healthcare organizations have been criticized recently for designing hotel-like spaces
"Some worry that this is helping to drive up healthcare costs, but they don’t understand that the return on investment for these design features and amenities far outweighs the costs over the 40-year lifespan of the building," Marbury wrote.
Read the blog.
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