As the nation’s emphasis on patient satisfaction builds, hospitals, physician practices, urgent care clinics and other medical facilities are working diligently to meet the needs of those they serve. According to a recent survey, 86 percent of patients said they complete patient satisfaction surveys. However, only 50 percent of patients said they received a post-visit survey in the last year.

In light of this gap, Co-Founders Marty Hudson and Jerry Stone of MedicalGPS, LLC have launched an on-demand video demo of M3-Patient Experience(R). Said Stone, “Health care providers want to gain patients’ trust and loyalty because these are two of the most crucial elements in improving quality of care. The problem is this: patients are more willing to share their experiences with their peers rather than with medical facility staff members. Physicians, administrators and other professionals in the medical field often don’t realize they had service failures until long after the fact. Likewise, support staff superstars may go unrecognized and feel less than valued. That’s where our software as a service, M3-Patient Experience(R), enters the picture.”

M3-Patient Experience(R) is a continuous patient feedback system designed to aid medical facility personnel in improving their services to patients and internal operating protocol. Based on immediate post-visit patient feedback, MedicalGPS’ software as a service relays patients’ perceptions of the level of care and service they received to health care professionals via real-time alerts, on-demand analytics, and other online resources. M3 clients use real-time patient experience feedback to coach and counsel support staff and otherwise plan for and execute necessary changes in their day-to-day operations.

The four-minute online demo may be viewed from any place at any time from any web-enabled devise. The demo highlights a number of M3 features such as real-time notifications, on-demand reporting, “FLASH” reports and dashboards, benchmarks to the national comparative database, follow-up monitoring and service recovery. Those interested in scheduling a more detailed personal walk-through of the software may do so through the company website.

Concluded Stone, “We founded MedicalGPS with the purpose of empowering health care organizations to improve the level of service being provided to their patients. Our simple but powerful approach gives clients the ability to better understand what their patients expect of them and in which areas they’re not living up to those expectations. As a result, they’re able to maintain a higher patient retention rate and heighten their quality of care. Our demo allows medical professionals to see exactly what their patients will see when providing feedback and how we transform this information into tangible methods of executing change.”