Staffers at NYC Health and Hospitals/Harlem gather confront the grief and trauma that are part of a day's work in a busy urban hospital, according to an article on the Modern Healthcare website.
One recent session lasted about 45 minutes as physicians, nurses, receptionists and facility staff who work the night shift recalled the stressful event of losing a firefighter in the ER.
A study of 4,228 clinicians at University of Missouri Health Care showed that healthcare facility staff who received organizational support outperformed their peers who did not at a statistically significant level on 12 of 13 measures used to assess patient safety.
The support program was introduced to the health system during a seminar in February, and it has since been deployed at Elmhurst Hospital after a child died of the flu and at Lincoln Medical Center following a violent confrontation between a patient and a family member.
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