Nonclinical staff have role in patient satisfaction

Nonclinical staff should consider the myriad ways they can help to improve patient outcomes


Those who manage and care for a health facility's physical environment should consider the myriad ways they can help to improve patient outcomes, according to an article on the Health Facilities Management website.

Non-clinical roles have changed with new regulations and a shifting focus that views patients as consumers.

In the Health facilities Management 2015 Salary Survey, 55 percent of respondents said their incentive compensation was tied to performance initiatives and outcomes.

"Outcomes, whether clinical quality or satisfaction, need to be ingrained into the culture of the entire environmental services department to draw the incentive compensation," Patti Costello, executive director of the Association for the Healthcare Environment, said in the article.

Read the article.

 

 



September 14, 2015


Topic Area: Environmental Services


Recent Posts

17 Million Patient Records Stolen in PIH Health Ransomware Attack

A ransomware attack halted operations across three of PIH’s hospitals.


Holidays are Prime Times for Healthcare Cyberattacks

A study found that 86 percent of organizations that experienced ransomware attacks were targeted on a holiday or weekend.


Hartford Healthcare Forms Partnership to Open Health Equity Clinic

The new clinic will open in January 2025.


UCHealth Reveals Plans for Memorial Hospital North Expansion

Construction on the patient tower is slated for 2026 with a projected opening to patients in 2029.


What Are 'Hospi-tels'?

Hospitals and hotels are partnering to better cater to patients and families.


 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 
 
 
 

Healthcare Facilities Today membership includes free email newsletters from our facility-industry brands.

Facebook   Twitter   LinkedIn   Posts

Copyright © 2023 TradePress. All rights reserved.