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Smallest details can impact HCAHPS scores

Setting up the room so the patient can have a meaningful conversation with the provider may affect how they rate communication


Even the smallest healthcare facility design details can have an effect on patient satisfaction, according to an article on the Health Facilities Management website.

Facility design can influence each area of the patient experience included in the HCAHPS survey.

The survey consists primarily of questions about how patients experience certain aspects of care during their hospital stay.

For instance, setting up the room so the patient can have a meaningful conversation with the provider may affect how they rate communication.

Read the article.

 

 



August 15, 2016


Topic Area: Architecture

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