Building a culture of improvement is potentially the most difficult hurdle to clear when improving Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey scores, according to an article on the Becker's Hospital Review website.
Creating a culture of improvement requires complete organizational alignment with patient experience as a top priority. In fully aligned organizations, each staff member understands that patient care is his or her business, said Carol Geffner, Newpoint Healthcare Advisors, in the article.
"It's not only about nurses or physicians improving care, it's about everyone in the system being looked upon as a caregiver, even if their job does not allow them to provide actual care," said Geffner.
Read the article.
Cleanliness Is a Measurable Outcome
Workplace Safety and the Role of Access Control
Henry Ford Hospital Celebrates Construction Milestone for Expansion Project
How EVS Leaders Can Support Staff for Better Cleaning
Addressing Infection Prevention Staffing Gaps in Ambulatory and Procedural Care