Building a culture of improvement is potentially the most difficult hurdle to clear when improving Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey scores, according to an article on the Becker's Hospital Review website.
Creating a culture of improvement requires complete organizational alignment with patient experience as a top priority. In fully aligned organizations, each staff member understands that patient care is his or her business, said Carol Geffner, Newpoint Healthcare Advisors, in the article.
"It's not only about nurses or physicians improving care, it's about everyone in the system being looked upon as a caregiver, even if their job does not allow them to provide actual care," said Geffner.
Read the article.
What 'Light' Daily Cleaning of Patient Rooms Misses
Sprinkler Compliance: Navigating Code Mandates, Renovation Triggers and Patient Safety
MUSC Board of Trustees Approves $1.1B South Carolina Cancer Hospital
Study Outlines Hand Hygiene Guidelines for EVS Staff
McCarthy Completes $65M Sharp Rees-Stealy Kearny Mesa MOB Modernization