Hospitals could learn a few things from the airport, according to a blog in a Healthcare Facilities Symposium newsletter. The six observations from Gensler's Tama Duffy Day include:
1. Use brands and signage
2. Embrace the community
3. Create a calming place
4. Make all guests and customers feel welcome
5. Anticipate guest needs
6. Focus on well-being
"The big takeaway for me is to look at airport travelers and healthcare patients as consumers, listen to their point of view. If hospitals take the time to observe, listen, shadow the consumer, and experience the event through the eyes of the customer, we'll all be better for it," Day wrote.
The Impact of Acoustics on Patient Privacy
Texas Behavioral Health Center in Dallas Opens with Ribon-Cutting Ceremony
Banner Health to Sell Banner Lassen Medical Center to Quorum Health
What Accessibility in Senior Care Facilities Should Look Like
Why Identity Governance Is Becoming a Facilities Management Issue