Hospitals could learn a few things from the airport, according to a blog in a Healthcare Facilities Symposium newsletter. The six observations from Gensler's Tama Duffy Day include:
1. Use brands and signage
2. Embrace the community
3. Create a calming place
4. Make all guests and customers feel welcome
5. Anticipate guest needs
6. Focus on well-being
"The big takeaway for me is to look at airport travelers and healthcare patients as consumers, listen to their point of view. If hospitals take the time to observe, listen, shadow the consumer, and experience the event through the eyes of the customer, we'll all be better for it," Day wrote.
Cooling Towers at NYC Health + Hospitals/Lincoln Test Positive for Legionella
Prefabricated Wall Panels Accelerate UCF Lake Nona Medical Center Construction
University of Rhode Island Adds Clinical Space
How Retail Design Principles Can Improve Healthcare Wayfinding
Flexible Design Strategies Help OhioHealth Maximize Clinical Space