Hospitals could learn a few things from the airport, according to a blog in a Healthcare Facilities Symposium newsletter. The six observations from Gensler's Tama Duffy Day include:
1. Use brands and signage
2. Embrace the community
3. Create a calming place
4. Make all guests and customers feel welcome
5. Anticipate guest needs
6. Focus on well-being
"The big takeaway for me is to look at airport travelers and healthcare patients as consumers, listen to their point of view. If hospitals take the time to observe, listen, shadow the consumer, and experience the event through the eyes of the customer, we'll all be better for it," Day wrote.
How Efficiency Checklists Help Hospitals Save Energy, Water and Money
Intermountain Healthcare Receives $50M Gift for Standalone Children's Hospital
Arrowhead Regional Medical Center Reports Data Breach via Third Party
Safety Synergy: Infection Prevention That Protects Patients and Workers
Prefabricated Wall Panels Speed UCF Lake Nona Medical Center Construction