A new workplace violence training program focuses on healthcare settings and focuses on de-escalation and addressing four stages of crises, according to an article on the HCPro website.
The four-stage crisis framework includes:
1. Anxiety - where somebody is showing they are agitated.
2. Defensiveness - where someone is likely to verbally challenge staff.
3. Risk behavior - where someone might try to intimidate a staff member.
4. Tension reduction - after someone goes through a crisis episode, there tends to be a release of energy.
The program also includes guidance for breaking negative news to patients and family members.
Alleged Ransomware Administrator Extradited from South Korea
Design Plans Unveiled for New Intermountain St. Vincent Regional Hospital
Ground Broken on New Pediatric Health Campus in Dallas
Pre-Construction Strategies for Successful Facilities Projects
Geisinger Finds Success with Violence Prevention Efforts