A new workplace violence training program focuses on healthcare settings and focuses on de-escalation and addressing four stages of crises, according to an article on the HCPro website.
The four-stage crisis framework includes:
1. Anxiety - where somebody is showing they are agitated.
2. Defensiveness - where someone is likely to verbally challenge staff.
3. Risk behavior - where someone might try to intimidate a staff member.
4. Tension reduction - after someone goes through a crisis episode, there tends to be a release of energy.
The program also includes guidance for breaking negative news to patients and family members.
Hand, Foot and Mouth Disease on the Rise
Preparing for the Hazards of Winter Weather
BayCare Reveals Pagidipati Children's Hospital at St. Joseph's
Why Identity Governance Is Becoming a Facilities Management Issue
Habitat Health Opens South Los Angeles PACE Center