A new workplace violence training program focuses on healthcare settings and focuses on de-escalation and addressing four stages of crises, according to an article on the HCPro website.
The four-stage crisis framework includes:
1. Anxiety - where somebody is showing they are agitated.
2. Defensiveness - where someone is likely to verbally challenge staff.
3. Risk behavior - where someone might try to intimidate a staff member.
4. Tension reduction - after someone goes through a crisis episode, there tends to be a release of energy.
The program also includes guidance for breaking negative news to patients and family members.
Biofilm 'Life Raft' Changes C. Auris Risk
How Healthcare Restrooms Are Rethinking Water Efficiency
Northwell Health Finds Energy Savings in Steam Systems
The Difference Between Cleaning, Sanitizing and Disinfecting
Jupiter Medical Center Falls Victim to Third-Party Data Breach