A new workplace violence training program focuses on healthcare settings and focuses on de-escalation and addressing four stages of crises, according to an article on the HCPro website.
The four-stage crisis framework includes:
1. Anxiety - where somebody is showing they are agitated.
2. Defensiveness - where someone is likely to verbally challenge staff.
3. Risk behavior - where someone might try to intimidate a staff member.
4. Tension reduction - after someone goes through a crisis episode, there tends to be a release of energy.
The program also includes guidance for breaking negative news to patients and family members.
Probiotic Cleaning: A Complementary Strategy for Safer Hospital Floors
VITAS Healthcare Breaks Ground on New Inpatient Hospice Center in Florida
Mile Bluff Medical Center Disrupted by Data Security Event
The Proper Way to Use Cleaning Carts
JPS Health Network Breaks Ground on New Hospital