A new workplace violence training program focuses on healthcare settings and focuses on de-escalation and addressing four stages of crises, according to an article on the HCPro website.
The four-stage crisis framework includes:
1. Anxiety - where somebody is showing they are agitated.
2. Defensiveness - where someone is likely to verbally challenge staff.
3. Risk behavior - where someone might try to intimidate a staff member.
4. Tension reduction - after someone goes through a crisis episode, there tends to be a release of energy.
The program also includes guidance for breaking negative news to patients and family members.
Rethinking Carpeting's Role in Senior Care Facilities
Parkview Health Breaks Ground on New Hospital in West Lafayette, IN
Loma Linda University Health Experiences Data Breach via AI Tool
Inside One of Healthcare's Most Ambitious Hospital Projects 
Turning Condensate Loss into a Systemwide Steam Efficiency Opportunity