A new workplace violence training program focuses on healthcare settings and focuses on de-escalation and addressing four stages of crises, according to an article on the HCPro website.
The four-stage crisis framework includes:
1. Anxiety - where somebody is showing they are agitated.
2. Defensiveness - where someone is likely to verbally challenge staff.
3. Risk behavior - where someone might try to intimidate a staff member.
4. Tension reduction - after someone goes through a crisis episode, there tends to be a release of energy.
The program also includes guidance for breaking negative news to patients and family members.
Wesley Rehabilitation Center Specializes in Patients from Design to Care
Casa Colina Center for Disorders of Consciousness Officially Opens
Legionella Detected at Michigan Health Facility
Crystal Spring Tower Opens at Carilion Roanoke Memorial Hospital
Hospital Evacuation Highlights Importance of Emergency Preparedness